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	High Performance Networking - Delivered

Services

Support & Services: Support Services

Intelliden offers high­-quality and responsive support services designed for the current and long-term success of our customers.

Intelliden Premium Support Services

Maintain high systems availability with Intelliden Premium Support Services. The comprehensive maintenance and support offering provides major and minor product updates and 24/7 support from certified Intelliden professionals.

Support offering details:

R-Series Major Release Updates

• R-Series Minor Release Updates


• Legal and Regulatory Updates (as required)


• Product Enhancements and Bug Fixes


• Regular Service Packs


• 24 x 7 x 365 Follow-the-Sun Service Hours


• Severity and Escalation Management


• Web, Email and Phone Support


• Secure Download Services


• Certified support professionals
  
  Joint Planning and Review Services
  
  This exclusive service offering is for customers who are aggressively pursuing specific business objectives and require Intelliden solutions to help you get where you want to go.


• A cross-functional review of your strategic and tactical use of the Intelliden solutions


• Communication and alignment of the Intelliden account plan to your business and operational plans


• A customized dashboard that measures operational availability and ROI


• A face-to-face meeting (usually at your site) with your chosen C-level or other management stakeholders and their peers from Intelliden