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July 12, 2004
Intelliden Joins SMARTS Technology Alliance Program (TAP); Companies Announce Comprehensive Product Integration
Integrated Solution Dramatically Improves Efficiency, Control over IP-based Networks Fully Automating End-to-End Service, Change and Configuration Management
COLORADO SPRINGS, Colo. and WHITE PLAINS, NY, JULY 12, 2004-Intelliden Corporation, the intelligent networking company, today announced it is the newest member of the SMARTS® Technology Alliance Program (TAP), and that the Intelliden R-Series™ software suite has achieved InCharge™ certification. TAP, set to be officially launched this Fall, consists of a select group of partners working jointly with the SMARTS development team to deliver tightly integrated, bi-directional adapters for InCharge - further extending the solution's ability to solve the most complex problems in IT management.
SMARTS and Intelliden customers can now experience enhanced efficiency and control over their IP networks by leveraging this fully automated, end-to-end service, change and configuration management solution. The joint functionality enables seamless identification, analysis and resolution of any system or networking issue that threatens the availability, security, provisioning or compliancy of business-critical network devices.
"Today's leading companies realize that the network has become the business," said Rich Ptak of Ptak, Noel & Associates. "For this reason, integrated management of business-critical initiatives must be tied to the IT infrastructure. By integrating R-Series with InCharge, Intelliden and SMARTS are taking a major step towards achieving this goal. The joint solution enables customers to experience superior business service assurance by automating the most complex tasks in IT network management: compliance, configuration, provisioning, security, and problem resolution through true root cause analysis."
SMARTS customers can now access Intelliden's granular control over IP network devices from either product console. The integration enables direct access into the Intelliden R-Series platform for highly detailed control, change management and analysis capabilities driven by the organization's business policies. With Intelliden, SMARTS customers have point-and-click ability to bring devices back online quickly and to restore the network to its last working state-without ever leaving the InCharge console. Through the InCharge map topology browser or notification console, customers can view recent configurations made, conduct real-time interrogation of the network resource, perform intelligent rollback and import and manage new resources.
"Our integration with SMARTS gives customers improved quality of service, faster implementation of new applications and services, reduced operational costs, and reduced reliance on IT expertise," said Chris Turner, Intelliden vice president of sales. "Both the Intelliden R-Series and InCharge software align the network and IT resources with business processes and priorities. For network operators today, integrating foundation systems into one cohesive business platform is crucial to longevity. We look forward to bringing the benefits of our SMARTS InCharge integration to customers everywhere."
Intelliden customers can now leverage the market-leading abstraction, analysis and automation capabilities of InCharge for effectively managing their complex and distributed IT infrastructures. InCharge's common information model and intelligent event correlation engine reveal interactions between the network, system, and application elements and the services and customers they support. The solution proactively recognizes underlying service-affecting problems and immediately calculates their impact on the business, allowing problem resolution to be prioritized based on service impact.
"IP networks are the engines that drive today's leading enterprises, service providers and government organizations," said SMARTS Chief Operating Officer Roger Pilc. "Since the network is this critical to business success, customers must have the right solutions in place to quickly identify and resolve root-cause problems anywhere in the infrastructure - before critical services are affected. By combining the strengths of two market leaders with complimentary solutions, our customers can find and resolve any IP network issue, anywhere in the IT environment."
About Intelliden R-Series™
The Intelliden R-Series™ software suite provides seamless identification, analysis and resolution of systems and networking issues that can threaten the availability, security, provisioning and compliancy of strategic IP networks. Intelliden's software is available via a Web-based graphical user interface (GUI), or the industry's first open and extensible APIs which enable it to be embedded within other applications. These open APIs enable enterprises to share and reuse logical and physical network, security and service information. The Intelliden R-Series™, enables customers to accelerate their network automation efforts, enhance their productivity, improve network security, and reduce costs.
About SMARTS InCharge™
InCharge is the only IT management solution that can determine - automatically, and in real-time - how infrastructure problems impact services and customers. Users know exactly what they need to fix to keep business services up and running - without guesswork, manual analysis, or rules-writing. SMARTS InCharge was designed from the start to bridge the gap between IT and business. The solution's common information model and correlation engine - unique in the industry - automatically reveal the connections between technology components within and across domains, from the most basic network elements to business critical applications, and the services and customers they support. InCharge ignores meaningless symptoms and hones in on service-affecting problems, immediately calculating their business impact.
About Intelliden Corporation
With the Intelliden R-Series™ software suite, networks become more intelligent and efficient by dynamically responding to business priorities, which allows businesses and organizations to reduce costs, optimize network resources, increase network security and accelerate service activation. The Intelliden R-Series solution consists of four intelligent networking product engines: Auditing and Reporting, Configuration and Control, Provisioning and Activation, and Security Management. Headquartered in Colorado Springs, Colo., Intelliden has offices in Atlanta, Austin, Boston, Chicago, Los Angeles, Washington, D.C., and London. For more information, visit www.intelliden.com.
About SMARTS
SMARTS solves complex IT management problems through innovative technology. Thousands of customers worldwide use InCharge™ solutions to detect and resolve the IT management problems that affect business services. InCharge solutions leverage comprehensive discovery, a built-in information model, intelligent analytics, and advanced automation to conduct real-time root cause and impact analysis across networks, systems, applications, and the business services they support. By automating high-cost, labor-intensive tasks, SMARTS InCharge enables customers to improve quality of service, lower operating costs, increase revenue, and reduce business risk.
SMARTS customers include the world's leading corporate enterprises, educational and government institutions, and service providers, including: Microsoft, Sumitomo Mitsui Banking Corporation (SMBC), CGI Group, Inc., SBC, Verizon, UPS, The TJX Companies, Inc., Interoute, Computer Science Corporation, Blue Cross-Blue Shield, DoubleClick, Inc., and SWIFT. For more information, visit the SMARTS Web site at www.smarts.com.
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Intelliden and Intelliden R-Series are trademarks of Intelliden Corporation. All other trademarks in this document are properties of their respective owners. SMARTS, InCharge, Authentic Problem, Codebook Correlation Technology, Instant Results Technology, Graphical Visualization, SMART Adapters, and Holistic IT Management are trademarks or registered trademarks of System Management ARTS Incorporated. The InCharge products mentioned in this document are covered by one or more of the following US patents and/or pending applications: 5,528,516, .5,661,668, 6,249,755, 10,124,881, and 60,284,860. All other company and product names may be trademarks of the respective companies with which they are associated.
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