Solutions

Solutions: Managed Services

In the increasingly competitive world of managed services, success is driven by the ability of the managed services providers (MSPs) to deliver highly available customized IT and network services with guaranteed SLAs and at lowest possible costs. Enterprise customers demand smooth technology migration, reduction of network implementation and operational costs, enhanced service levels for operations, security, compliance, and service delivery, and improved KPI visibility. At the same time, financial performance is determined by the service provider’s ability to minimize upfront investments, deliver profitability sooner and maximize contract renewal rate. In this world, every ounce of competitive advantage matters and an automated intelligent technology platform can be the difference between meeting stringent SLAs and incurring high penalties.

 

Intelliden provides Intelligent Networking solutions for centralized configuration, provisioning and compliance management of managed IP network services such as VoIP, end to end WAN/LAN management, data centers, managed security, IP/VPN, telecom expense management and other network applications.

 

 

 

Challenges
MSPs face several challenges managing multiple customers’ IT and network environments including the ability to:


Solution
Intelliden’s Intelligent Networking Solutions for Managed Services Providers enable MSPs to control, manage, and scale IP-based network infrastructure and services. The Intelliden solutions have been designed to support reliability, scalability and security requirements of the most demanding customer environments with operations across multiple locations. Built upon an open architecture, the Intelliden solutions can be easily integrated with other OSS applications such as service provisioning, fault management and customer self-service portals. 
 
Intelliden’s Intelligent Networking Solutions for Managed Services Providers consist of the following applications:
  • Dynamic Resource Provisioning supports the complete network activation process from the initial element and path configuration, resource availability checks, to on-going dynamic resource allocation and exception handling.
  • Network Change and Configuration Management automates configuration changes to heterogeneous network elements - including core routers and switches of multiple customer networks, CE, and CPE – based on the real-time state of the devices thereby preventing errors and service outages.  It also integrates with 3rd party service assurance applications for faster fault identification and resolution. 
  • Policy Based Compliance Management provides a single application for managing comprehensive network policies (e.g. regulatory, industry, security and operational), continually validating all network configuration changes against these policies, intelligently resolving any non-compliant conditions and preventing costly policy and SLA violations.
 
Benefits
Intelliden’s Intelligent Networking Solutions for Managed Services Providers provide the following benefits:
  • Support greater automation of multi-vendor network environments to maximize network availability and reliability and meet customer SLAs
  • Enable efficient management of network changes across multiple sites to lower operational expenses and maximize margins
  • Ensure comprehensive policy management for SLAs, security and regulatory compliance
  • Provide flexible business processes to meet customer specific requirements
  • Deliver greater visibility and insight to operational performance through improved reporting and real-time network status