Solutions : Wireline : VoIP

Competitive pressures as well as the potential of cost savings and productivity benefits is accelerating the launch of Voice over IP (VoIP) and associated unified communications services. However without guaranteed Quality of Service (QoS), security and reliability, VoIP can become a competitive liability. Delivering voice accurately and efficiently is paramount to service provider success and customer satisfaction.

Intelliden provides Intelligent Networking Solutions for VoIP allowing communications service providers to deliver consumer and business voice services through integrated configuration and change management, policy based compliance management, and dynamic resource provisioning.

Challenges

Service providers face the following challenges when providing VoIP and related services:

• Ensure QoS for multiple traffic types and prevention of delay, jitter, and packet loss
• Improve operational efficiencies and reduce costs of activation and ongoing services changes (MACD)
• Ease migration of legacy network solutions to IP based infrastructure
• Deliver services over an integrated heterogeneous network consistently and reliably while maintaining vendor interoperability and reliability
• Automate customer self-provisioning and customization of voice services and features

Solution

Intelliden’s Intelligent Networking Solutions for VoIP enable Communications Service Providers to control, manage, and scale IP-based network voice infrastructure and services. The Intelliden solutions have been designed to support reliability, scalability and security requirements of consumer and business voice services. Built upon an open architecture, the Intelliden solutions can be easily integrated with other OSS applications such as service provisioning, performance & fault management and customer self-service portals.

Intelliden’s Intelligent Networking Solutions for VoIP consist of the following applications:

• Dynamic Resource Provisioning supports the complete voice network activation process from the initial element and path configuration, resource availability checks, to on-going dynamic resource allocation and exception handling.
• Network Change and Configuration Management automates configuration changes to heterogeneous network elements - including core routers and switches of multiple customer networks, CE, and call managers– based on the real-time state of the devices thereby preventing errors and service outages. It also integrates with 3rd party service assurance applications for faster fault identification and resolution.
• Policy Based Compliance Management provides a single application for managing comprehensive network policies (e.g. security for Denial of Service, QoS for multiple queues), continually validating all network configuration changes against these policies, intelligently resolving any non-compliant conditions and preventing costly policy and service outages.

Benefits

Intelliden’s Intelligent Networking Solutions for VoIP provide the following benefits:

• Improve operational efficiencies by increasing accuracy of voice deployments and in-service changes
• Lower TCO of integration to 3rd party applications e.g. fault management, inventory and service fulfillment
• Ensure PSTN-like call quality by accurately delivering QoS and preventing voice outages, delay and jitter
• Optimize heterogeneous network infrastructure to effectively deliver VoIP services
• Secure voice traffic by mitigating Denial of Service attacks and service thefts
• Effectively manage voice and data over a single IP heterogeneous network